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RETURNS AND WARRANTY -
We offer a 7-day return window starting the day of receipt. You may return the product at your expense with all packaging and accessories within this time period. Authorization must be obtained from us prior to return. Products returned without authorization will be charged a 30% restocking fee. Product must be fully working and unmodified or flashed. Modified, opened cases, or custom-flashed firmware voids the warranty and product return availability. Items showing physical damage or misuse will not be honored.
Please contact us directly with your issue, and if it cannot be resolved, we will send instructions for returning the product to us.
Accessories are subject to wear and tear and may be sourced locally for replacement from your local electronics store.
SHIPPING -
Most items ship within 2-3 working days of ordering, and will take 4-8 weeks for delivery depending on your location. International holidays, natural disasters, or busy schedules may affect shipping times. Orders requiring confirmation will be delayed until requirements are met. All orders provide tracking numbers emailed when shipped. You are responsible to check these numbers to estimate remaining shipping time.
Some countries may charge a VAT or Import Duty fee prior to releasing the package. This applies mostly to larger shipments. This is the responsibility of the recipient .
PACKAGE INSPECTION -
You are responsible to inspect the package prior to signing for delivery. Any visible external damage must be reported as a claim to the shipping company. Once the package is signed for and received, it is your acceptance of the package and a claim can be harder to file. If upon opening the package you find internal damage, please contact us for reporting instructions.
PROBLEMS AND FEEDBACK -
If you have a problem with a product, please contact us first to resolve the problem. Many issues can be resolved without sending the product back. We can contact the distributor if we cannot find the answer locally.
You will be sent a feedback email from us. Please provide a positive feedback for a successful purchase. Please contact us before leaving a neutral or negative feedback, as we are always ready to assist you where we can. We will not let a problem go unanswered.
These terms are subject to change without notice.
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